Managed IT Services for Small Businesses & Nonprofits

NelTec offers two main areas of support: dependable managed IT services to keep your systems secure and running smoothly, and online presence management to ensure customers and communities can easily find and connect with your organization.

NelTec Managed IT Support

We handle system maintenance, cybersecurity, updates, devices, and day-to-day technical issues so your organization can stay productive and focused on its mission.

Many small organizations rely on volunteers or staff without dedicated IT support. NelTec provides the reliable technical oversight that keeps your systems secure, while providing responsive support when you need help.

What's Included

Remote Technical Support

Help resolving software issues and installing the tools your team needs.

Security updates & patch management

Regular system and software updates to protect devices from vulnerabilities and security risks.

Device monitoring & maintenance

Continuous monitoring of computers to detect potential issues before they interrupt work.

Software troubleshooting & installation

Device setup and configuration

Cybersecurity protection

Quick assistance for staff when computers, printers, email, or software issues arise.

New computers, printers, and office technology configured properly so they work seamlessly with your environment.

Antivirus protection, system hardening, and security best practices to help protect your organization’s data.

Guidance & user education

Clear answers to questions about your existing technology so staff can better understand and use the tools they rely on.

Technology planning & purchasing guidance

Advice on choosing the right equipment, software, and upgrades for your organization.

Backup & data protection guidance

Assistance ensuring important files and systems are properly backed up and recoverable in case of hardware failure, accidental deletion, or security incidents.

NelTec Online Presence Management

With NelTec’s Online Presence Management, your organization receives ongoing oversight of key digital information so customers, members, and the public can easily find accurate details about your organization.

What's Included

Google Business Profile management

Minor updates such as updating hours, contact details, service descriptions, or other small content changes when needed.

Business information updates

Maintaining correct hours, contact details, service descriptions, and announcements across major online listings.

Menu and service updates for restaurants

Updating menus, seasonal offerings, and other important information so customers always see current details.

Basic website content updates

Local search visibility improvements

Review monitoring and response guidance

Setup, optimization, and ongoing updates to ensure your business information remains accurate and visible in local search.

Ensuring your organization appears correctly in relevant searches by maintaining accurate listings and profile information.

Helping monitor customer reviews and providing guidance on responding professionally when needed.

Online listing accuracy

Ensuring your organization’s information remains consistent across major directories and platforms.

Photo Updates

Updating photos, announcements, and other profile content to keep your organization’s online presence current and engaging.

How We Work

1. We Talk

2. We Assess

3. We Plan

We start by understanding your business, your challenges, and how technology fits into your day-to-day operations.

Next, we review your existing technology environment. This includes evaluating devices, software, security practices, and overall system reliability.

The goal is to identify potential risks, outdated systems, and opportunities to improve stability and security. This assessment helps ensure recommendations are practical and aligned with your organization’s needs.

Using what we learn during the assessment, we develop a clear plan to improve and maintain your technology. This may include system updates, security improvements, device upgrades, or ongoing managed IT support.

4. We Deliver

Once the plan is in place, NelTec implements the improvements, provides ongoing support, and monitors systems to keep everything operating reliably.